Information Technology | Phone Overview
Unified Messaging/Voice Mail System
Information and instructions are available on our Knowlegebase
Faculty and Staff Phone Guide
A phone system web interface allows faculty and staff to configure call forwarding and speed dial options on your assigned campus phone.
Faculty and Staff Phone Operation
The following sections provide an overview of the most commonly used features on campus phones.
To change the Ring of your phone, press the 'Settings' button (the settings button looks like a check box) and select option '2'. Select the 'Default Ring' option and scroll through the list of Ring Types. Press 'Play' to preview the ring. When you have selected they ring you would like, press 'Select' and then 'Ok'.
To access a speed dial that is not located on a speed dial button, press the number of the speed dial you want to call, and then press the AbbrDial softkey. Speed dial numbers can be configured in the phone system web interface (see above).
Park a Call
Call Park allows users to put a call on hold in the system and pick it up at another phone.
- While on call, press more and then Park soft keys. Display shows extension number call is parked at. Hang up.
- To retrieve call from any IP phone, dial the appropriate Call Park number.
- If a parked call is not picked up in a specified amount of time it will ring back at the phone that originally parked it.
Use Call Pickup
Pick Up groups allow users to answer other users’ phones without having to actually go to the phone that is ringing.
Lift handset, press More and PickUp and the Answer soft keys to answer call in own pickup group.
Lift handset and press More and GpickUp soft keys and then the call pickup group number to answer call in another call pickup group. Press the Answer soft key.
To transfer a call, press the 'Transfer' button (below the screen) and dial the extension you would like to send the call to. You may Stay on the line and announce the call if you wish. Regardless of whether you announce the call or not, press 'Transfer' again to connect the calls, thus disconnecting you.
To connect two existing calls, disconnecting yourself from both calls, place both calls on hold. Select both calls using the arrow buttons and pressing 'More' then 'Select' on each. Once both calls are selected, press the 'DirTrfr' button.
To establish a conference call while on call, press the 'More' button and then the 'Confrn' button. At the dialtone dial the new number to join to the conference. When the call connects, press the 'Confrn' button again to connect all parties. Repeat until all parties are connected.
To join multiple existing calls into a conference call, use the arrow select buttons to select the calls you want to join to a conference call press the 'More' button and the press the 'Join' call.
Meet Me Conference
To establish a Meet-Me conference call, lift the handset and press the 'More' button and then press the 'Meet-Me' button. Enter your department's Meet-Me conference number. If your department does not have a Meet-Me extension, you may use 4850 or 4851.
To join an existing Meet-Me conference call dial (773) 244-XXXX (or just the "meet me extension" on campus). You will then be connected to the conference. There is no notice of people arriving or leaving from Meet-Me conferences, so they are not secure. You should announce yourself when joining.