Conflict Management

Organizations and corporations are more regularly turning to formal processes for conflict management and dispute resolution. This fast-growing field of study and practice examines the causes of conflict, conflict theory, and how to manage conflict as part of team-building and negotiation within and on behalf of your company.

In the certificate program, you will gain skills in negotiation and mediation, develop new strategies and techniques for addressing your current negotiation challenges, and learn to effectively lead and manage change. Upon completion of the certificate, you’ll be prepared apply the principles of respectful communication in your work, lead your organization in developing diversity as a way of creating value, and negotiate effectively.

The certificate in conflict management can be completed 100% online, through face-to-face courses, or with a combination of the two. The program’s flexibility and affordability will allow you to complete your certificate in as little as 12 months, giving you a valuable credential to add to your resume as you advance your career. All certificate courses can also be applied toward a degree in the School of Business and Nonprofit Management, such as the master of human resource management.

With small class sizes and respected professional faculty who will help you achieve your goals, our certificate programs are one of the options that the School of Business and Nonprofit Management offers to students committed to becoming successful, ethical business leaders.


The five classes listed below are required for the certificate in conflict management. Click on a course title to read its description.

Review our semester schedules to see current offerings, including online and on-campus classes.

SBNM 5040 – Diversity and Conflict
The modern organization is diverse visibly with respect to diversity gender, race, age, and cultural background and invisibly with respect to multiple aspects of diversity including personality, values, communication styles and management styles. This course addresses the significance of both visible and invisible diversity and the need to understand and manage it. This course also provides a broad survey of approaches to analyzing and managing conflict. A variety of topics will be covered, including identifying the origins of organizational conflict, how to diagnose and positively utilize conflict, understanding the dynamics of conflict, and the appropriate role of effective leadership styles in resolving conflict.

SBNM 5041 – Negotiation and Influence
This course provides a conceptual framework in which to explore competitive and cooperative aspects of business situations and emphasizes the crucial role played by negotiations in accomplishing organizational objectives while enhancing relationships with key stakeholders. The development and use of power to influence others is covered as well as specific negotiating tactics. Students are afforded opportunities for actual negotiating experiences that will help them become better negotiators, attain improved resolutions for disputes, and reach more mutually beneficial agreements.

SBNM 5070 – Team Leadership
This course is based on the premise that today's world increasingly depends upon collaboration for success. Teams are currently touted as the primary organizational unit in which the collaborative effort takes place. Students will investigate the arguments for and against teams and teamwork. Through exposure to theoretical knowledge and experiential learning technologies, the students will identify when teams are, and are not appropriate, as well as examine what is required to create a truly effective, high performing team.

SBNM 5085 – Employment Law
This course assists students in becoming knowledgeable about the legal principles that affect employment law in the United States. The course examines various employment laws with which organizations must comply and the legal rights and responsibilities of employees and employers.

SBNM 5990 – Change Leadership
This course addresses the application of leadership skills to transform organizations. The external and internal drivers of organizational chanage are explored and systems archetypes are utilized to analyze the root causes of organizational issues that must be dealt with in order for change initiatives to be successful.

Gainful Employment Information

North Park University is required to provide detailed information about the gainful employment of our students who enroll in School of Business and Nonprofit Management certificate programs. These disclosures will assist students in making informed enrollment decisions with regards to the possible employment opportunities that accompany each of the certificate programs.

Academic Advising and Planning
Catherine Marsh working with SBNM graduate students.Make sure you're on-track with your program by accessing course planning sheets, current class schedules, and other advising and planning resources.