Online education student using an iMac with charts on the screen, at North Park

Online Education

Institutional Policies

The Center for Online Education (COE) has put together this compilation of institutional policies in the form of an FAQ. If you have additional questions or need clarifications on any of the areas below, please contact the COE.

Contact COE

A self-paced online training course was created by the Center for Online Education.  The course was designed for faculty who are new to Canvas but is made available as a reference to all faculty.  The COE also provides workshops and Drop-Ins for instructors who need this type of support.  Canvas also has an external resource called Canvas Commons and Canvas Guides that is made available to faculty, students and administrators.

The COE also provides a similar course for all our online learners. It is available to them on their Canvas Dashboard and if they wish, they can complete it for a certificate.

Yes, all instructors must take this course. If for any reason beyond their control (for example, they were hired in the middle of the semester) instructors cannot take the course, then they are encouraged to take what we call, Canvas Fast Track which includes several instructional videos about how to use different tools in Canvas.

The COE offers training in an online format on how to design courses that meets Quality Matters (QM) expectations.  Instructors are encouraged to take QM courses as needed.  The COE also hosts webinars once per month that includes instructional design and technology topics.  Workshops are also offered by COE as well.

All courses are created in Canvas and faculty are added 60 days prior to the start of the term. For online courses, we generate a helpdesk ticket and give them a checklist, but it’s still up to the faculty to publish their courses.

Two weeks after a course scheduled end date, the course is placed into a read only mode. Faculty and students can still access the content, but they can’t actively participate.

Instructors must notify COE who will change the course from read-only to active.

Faculty can copy from courses that they have taught previously.

The LMS coordinator copies courses that have been taught by a different instructor. Copying of a course is usually requested by an instructor or Academic Deans.

Instructors can access the official class rosters from our student information system, WebAdvisor

The students are automatically added to their courses in Canvas via integration with Colleague.

Students are added within 1 – 2 hours of registration.

This is also an automated process via the integration with Colleague

They are taken out within 1 – 2 hours after being removed from the course in Colleague.

After the first week, faculty have to allow students into a class (add or late registrations) or to drop/withdraw. Faculty also have to sign off on overloads.

Yes, this varies from department to department

A student who misses three classes (or the equivalent two weeks for an online class) will automatically fail the course, unless the student drops the course before the seventh week of class. Students who drop a course will be held responsible for tuition, based upon the current university refund policy.

Yes, all online Graduate students are required to take our online orientation course.

Emails must be answered in 24 hours and 48 hours if received over the weekend.  The same timeline holds true for discussion boards phone calls and other types of information.

Assignments submitted will be graded within 72 hours of submission. Grades for forums discussions will be posted within 48 hours of submission.

Grades have to be posted within 5 days of the end of the semester.

The following technical support information is placed in all our online courses:


Please contact the Center for Online Education if you need technical support.  You may contact us by e-mailing You can call us at 773-244-6204.  You can also complete a help desk ticket and one of our staff will reach out to you.  You can access our Help Desk by clicking on the resources and Assistance Link in the blue banner on the left of your  Canvas course screen

Below is a list of some of the technical support that COE offers:

  • Assistance with issues with Canvas
  • Assistance with logging into your Canvas course
  • Assistance with navigating Canvas

The following information and links are placed in our online courses:

Please take some time to review the academic support services and resources provided by the university.


Do you need assistance with your research? For more information please visit Brandel Library at

What types of support does the research support team provides?

  • Assistance with research projects
  • Refining research topics
  • Locating books, articles and other resources
  • Citing sources

Peer Academic Assistance

Would you like to receive assistance from other North Park Students? Please visit this link for more information: 

How can your peers help?

  • Share experiences and lessons learned
  • Discuss assignments and readings and provide support as needed

Share study skills ideas for student success

The following information is placed in our online courses:

Please take some time to visit the links provided on this page to learn more about support services offered to North Park University students.

Financial Aid: 

Below are some of the services offered by the Financial Aid Office:

  • Undergraduate tuition and aid
  • Graduate tuition and aid
  • Degree completion tuition and aid

Career Development Office

Below are some of the services offered by the Career Development Office:

  • Navigate your academic experience
  • Provide assistance to help you achieve your career goals