Follow us:

Links for

Proxy Access for Student Accounts

Only students can designate a proxy to access limited information in their educational record, such as viewing account statements and making payments on their behalf.

Important notes

  • Proxy access does not override FERPA protections.
  • North Park cannot discuss student account information with proxies (including parents or family members) without written consent.
  • To grant additional access, students must complete a FERPA Release Form and submit it to the Office of the Registrar.

Watch this quick video on setting up proxy access.

 

Instructions for students

  1. Access user profile
    • Click the arrow next to your name in Self-Service and select View/Add Person Proxy.
  2. Select your proxy
    • Choose a person from the list of those associated with your record (spouse, parent, or stepparent with a valid email).
      If the person you want to designate is not listed, call (773) 244-5560.
  3. Confirm email address
    • Ensure the email address is correct, as it is where the proxy’s login details will be sent.
      Contact (773) 244-5560 to update the email before designating the proxy.
  4. Set access permission
    • Choose “Allow complete access” for full access to your information.
    • Alternatively, select “Allow payment only” if you only want the proxy to make payments on your account.
  5. Agree to terms
    • Read the Disclosure Agreement, check the authorization box, and click Save.
  6. Confirmation
    • You’ll see a confirmation screen once your proxy is successfully designated.
    • Your proxy will receive an email with their login details, and you’ll receive a copy as well.

Proxy access email sample

Your proxy will receive an email like this:

Dear Ms. Cindy Mitchell,

You have been granted proxy access to Ms. Lindsay R. Mitchell’s account at North Park University. Depending on the access granted, you may view the student’s account, make payments, and view financial aid information.

Note: FERPA privacy protections still apply. Without a signed FERPA Release Form, you cannot discuss any information with the University.

You can log in to Self-Service using your new North Park username: PX_______. A separate email will provide your temporary password.

Once logged in, a green bar will appear across the screen, indicating that you are acting on behalf of someone else. You’ll only be able to access the information you have been granted permission to view.

For further instructions, visit www.northpark.edu/proxy.

 

Instructions for the Proxy

Logging into Self-Service as a Proxy

  1. Log in with your North Park username
    • Use your North Park username (PX followed by seven digits).
    • If you don’t have a username, it will be sent to you via email.
      You will also receive a temporary password, which you must change upon login.
  2. Select the student’s information
    • After logging in, you can choose to view your own information or the student’s information.
    • Make sure to select the student’s account to view their details.
  3. View your granted access
    • Once you’ve selected the student, you will see the information the student has granted you access to.
  4. Switch back to your account
    • If you are a North Park student, faculty, or staff, you can return to your own Self-Service account.
    • Simply select “Change User” on the green bar at the top of your proxy session.

FAQ

Only spouses, parents, or stepparents with valid email addresses tied to your student record are listed. To update your information, call Office of the Registrar at (773) 244-5560.

Call Office of the Registrar at (773) 244-5560 to update your proxy’s email. Without a valid email, they won’t receive login information.

First, confirm the email address is correct in Self-Service. If it’s wrong, contact Office of the Registrar at (773) 244-5560 to update it. Your proxy’s username was also sent to your North Park email. If needed, they can reset their password using the username. If your proxy still doesn’t receive the email, check their spam folder. If it’s still not found, call Office of the Registrar for help.

No. Your brother needs to designate your mom as his proxy through Self-Service. Once granted, she can access both your and his information using the same login credentials.

If their username starts with “PX” followed by a 7-digit number, they can change their password via Self-Service. If their username includes part of their name, they can change it via the IT Account Management page.

If you haven’t completed a FERPA Release Form, no one (including your proxy) can get information about your record. Submit the form to Office of the Registrar for access.

Proxy access and the FERPA Release Form are separate. To allow access, log into Self-Service and designate your dad as your proxy. He will receive login credentials to view your information.