Information Technology
The Information Technology (IT) department supports students, faculty, staff, and university partners by providing secure, reliable technology infrastructure and services that advance North Park’s mission.
Account management
Manage your North Park account, including email setup, password resets, and review of the acceptable use policy.
More detailed information on many IT services can be found on the IT Wiki page.
IT support services
- Issues with university computers, accounts, or the network should be submitted and tracked through the Helpdesk portal.
- Visit the North Park Wiki for technology guides and answers to common questions.
- If you need urgent help or are unable to create a help desk ticket, please contact IT Support Services at IT@northpark.edu or (773) 244-5540
Student computing resources
- Connect to high-speed Wi-Fi across campus. More information here.
- Students have access to Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, Teams, and more—available on personal devices and through the M365 Web Portal.
- University computers are located in residence halls and Brandel Library.
- Printing is available in residence halls and academic spaces. Each student receives a $20 credit per semester (grayscale $0.10/page; color $0.25/page). More information here.
Recommended personal computer specifications
- Minimum: 8 GB RAM, 256 GB SSD, Windows 10 or MacOS 10.15+
- Webcam, microphone, and headphones recommended
- iPads with keyboards may suffice; Chromebooks are not recommended.
- For advanced needs (graphic design, video editing), consider 16 GB RAM or higher, larger storage, and better graphics.
AV classroom support
For assistance with audiovisual equipment, submit a Helpdesk ticket or contact IT Support.
Contact
Caroline Hall
5111 N. Spaulding Ave.
Chicago, IL 60625
IT Support (Lower Level), IT Administration (2nd Floor)
IT@northpark.edu
(773) 244-5540
Monday–Friday, 8:00 a.m.–4:00 p.m.