Housing Policy

North Park University expects residential students to uphold all applicable university policies and community standards found in the Student Handbook. Students are expected to exercise good judgment in planning and promoting activities.

Violation(s) of the Residence Life and Housing Policies may result in conduct proceedings being initiated against the North Park student. Consequently, the university may deny or restrict the activities and/or privileges of students.

On‑Campus Housing Requirement and Eligibility

ORLH maintains residence halls, on-campus apartments, and on-campus houses for both undergraduate and graduate student populations. North Park requires undergraduate students to live in campus housing for their first three academic years: first‑year (0–30 credits), second‑year (31–60), and third‑year (61–90). Exceptions to this policy apply to:

Those living with their parent(s) or legal guardian(s) within 30 miles of campus
Those registered for fewer than 12 credit hours
Those 21 years of age or older before August of the academic year
Those with senior status (90+ credits), or
Married couples

Note: Students 27 years old or older by August 1 are not eligible to live in residence halls and will be placed in campus apartments/houses. Undergraduate campus housing is not available to graduate students, part‑time undergraduates (except final semester), students 29 years old or older, or students who are married and/or have children (eligible for Graduate Student Housing).

Undergraduate students who are in School of Professional studies, married, with children, or older than 29 can apply for Graduate Student Housing. Campus Housing for family members is not permitted except legally married spouses for students living in graduate student housing.

Campus Housing Selection and Application Process

All housing applicants must complete and sign a university housing application and submit it to the Office of Residence Life and Housing (ORLH). Once a student completes, and signs, the university housing application, the student commits to being a resident in university housing until a student is released from the university housing application based on the stipulations listed in the university housing agreement terms and conditions. Please see the university housing agreement terms and conditions for information regarding the room and board refund schedule.

The housing selection process for current undergraduate students occurs during the spring term. housing selection is based on cumulative academic credit completed by the end of spring term of the current year. Students who do not currently live in a residence hall, but would like to, would need to submit the new student housing application.

Returning students applying to return to campus housing must meet the following criteria: be registered as a full‑time student (12+ credits), have housing deposit on file, and have updated emergency contacts. They can apply as a group or individually, but the group size must match the capacity number of the space they are requesting. Those appying for apartments or houses must meet the qualifications (60+ completed credits or 21+ years old).

Exceptions and Commuter Status (Appeals)

You may request an exception if you: (a) commute from a primary residence with a parent/guardian within 30 miles; (b) are registered fewer than 12 credits; (c) have 90+ credits; or (d) are 21+ by August 1 (fall) or January 1 (spring).

Other exceptions to this policy will be considered upon written petition to the Director of Residence Life and Housing (DRLH).

Non‑Compliance Fee and Financial Aid Impact

Students who live off campus without an approved exception will be charged a $1,125 non‑compliance fee per semester. Additionally, certain institutional need‑based aid may be reduced (up to $2,500/year) if it was awarded based on an expectation of on‑campus living. Consult Financial Aid for details.

Students who meet the criteria to become a commuter student but do not submit a commuter application will also be considered non-compliant and will be charged the non-compliance fee.

Agreements for Undergraduate Student Housing and Graduate Student Housing

The Undergraduate Student Housing Agreement as well as the Graduate Student Housing Agreement are legal documents. Residential students should carefully read the document and retain a copy for future reference.

Where You Can Live by Class Standing

First & Second Year (<60 credits) students can apply to live in one of the residence halls (Anderson Hall, Burgh Hall, and Ohlson House).

Upper‑Division (60+ credits) and students who are at least 21 years old by August 1 are eligible to apply to live in undergraduate campus apartments and houses (e.g., Park North, Sawyer Court, Lund Apartments, Carmen Apartments, and campus houses).

Housing Deposits

Housing Deposit for Undergraduate Student Housing is $250 (held during enrollment; refundable at graduation, less any charges). Housing Deposit for Graduate Student Housing is $500. Students who transition from USH to GSH must bring their housing deposit balance up to $500.

Opening Meetings and Closing Meetings

All residential students are expected to attend the opening meetings at the start of each semester and the closing meetings at the end of each semester they reside in undergraduate student housing. The meetings provide important housing information including university policies, deadlines or timelines for housing or meal plan changes, and checklist for checking out at the end of the semester. Students who fail to attend the meetings without prior notification will receive a missing meeting fee which will be deducted from the housing deposit balance.

Room Change Week

Room Change Week occurs the third week of each semester. During this week, students can request to change rooms by submitting the Room Change Request Form. This weeks allows students to move to any available campus housing they qualify for. The requests are processed on a first‑come, first‑served basis and depend on availability. Any room change requests outside this week may be denied and require additional process depending on the reason for the room change (e.g. mediation session for roommate conflict or maintenance work for any facility concerns).

Check-in and Check-out

Students may only check in during designated dates. Upon arrival for check-in students are required to complete several forms which include but are not limited to a University Housing Agreement Terms and Conditions, Room Condition Report, Emergency Contact and Alert Information. Regardless of the time of year and/or the circumstances of departure, proper check-out consists of making an appointment to check-out with a residence life staff member who will inspect the room, record any damages, and collect room keys. Improper check-in or check-out will result in a minimum $100.00 charge, in addition to other charges that may be assessed for cleaning or damage. Should you have any questions about the check-in process, you should speak with your Resident Assistant or Area Coordinator.

Cleanliness and Sanitation

All residents must maintain satisfactory sanitation and safety standards in their living areas. Residents are not permitted to sweep dirt, trash, or waste outdoors or throw such items from windows or balconies. In addition, letting dirty dishes/laundry pile up, spoiled or otherwise inedible foodstuffs accumulate, or creating any unsanitary condition is prohibited. Clotheslines are not permitted on apartment balconies.

Health and Safety Inspections

All on-campus housing residential areas will be periodically inspected for cleanliness, physical health, fire safety equipment, maintenance, and sanitation issues. Advanced notice will be given prior to each inspection. Inspections can occur with or without your presence. If an inspection occurs without your presence, a note will be left explaining the purpose of entry, along with the date and time of entry and any noteworthy outcomes of the inspection.

Electrical Appliances and Wires

All appliances must be in good working order and Underwriter’s Laboratory (UL) approved. If appliances are in poor condition or being irresponsibly used, they will be removed or repairs required immediately. Most household appliances, including microwave ovens, may not be used in residence hall rooms because of fire hazard related to electrical drain or overload. The DRLH must approve appliances using significant amounts of power or a large number of appliances in a student room. Refrigerators of more than five cubic feet are prohibited. No electrical appliances with exposed heating and/or open coil elements are permitted in university residence halls. This includes but is not limited to toasters, toaster ovens, air fryers, warmers, hot plates, hot pots, popcorn poppers, and electric blankets. In university apartments or houses one microwave unit, air fryer, and toaster are permitted per kitchen. A power strip or extension cord may be used, but connecting or “piggybacking” multiple extension cords or power strips, in any combination, is prohibited. The university accepts no responsibility for damages incurred to electrical appliances as a result of power surges or outages. The university may add or remove authorization of an item based on additional information or risk.

Air Conditioning

Students are not permitted to install or use individual air-conditioning units (window units, portable units, swamp coolers, etc.) in certain campus housing that does not support the electrical power needed for ac units. These buildings include Carmen Apartments and Ohlson House. Students assigned to live in other campus housing without built-in ac units may have one portable ac unit using under 9.2 amps per bedroom. Christiana Court is permitted to have one portable ac unit using under 9.2 amps per apartment. Window ac units or swamp coolers are not permitted in all undergraduate and graduate campus housing.

Furniture

Students may not remove any furniture from lounges, study rooms, or student rooms. Students doing so may be charged with theft. In addition, all university property must remain in student rooms, apartments, or houses at all times. Taking out the furniture and placing them in the lobbies, hallways, or the basement is prohibited. Students will be charged replacement fees at the time of checkout for any furniture missing from the rooms, apartments, or houses.

Damages and Room Condition Report

Residential students will be billed for all room damages and common area damages. Billing will be made at the end of each semester or at the time of the incident. Depending on the damage this amount will billed to the student or taken out of their housing deposit. When a student takes possession of the room, the residential student will receive a Room Condition Report on which the condition of the room and the items in it has been noted. Major changes from the move-in notations upon checkout will indicate that the damage is the resident’s responsibility, and the resident will be billed accordingly. It is to the residential student’s advantage to check to ensure that the Room Condition Report is as specific as possible. Damages in the public (formal and lower lounges) and semi-public areas (shower rooms and bathrooms) of the living area are charged to individuals or groups when responsibility can be established. When the individuals responsible cannot be determined, the entire apartment, floor, hall, house, room, or wing is assessed for repair or replacement costs. Damage to the hallways, bathrooms, etc., on each floor will be assessed to the residents of that floor. Individual room damage is assessed to one or both roommates. Residential students shall be responsible for any damage done by, and caused by, non-resident guests. Non-students who damage university property will be subject to arrest. Their host will be held responsible for repair bills. Any damage to a residential student’s personal property by either another student or a nonstudent is a civil matter. University conduct proceedings may also take place. Residents are expected to report information regarding damage, theft, and vandalism to a ORLH staff member. Depending on the circumstances, residents may also be referred to Campus Safety to file a report.

Cohabitation

The university does not allow any persons who are not assigned by ORLH, regardless of sex, to live in any residence hall, campus apartment, or house (or in any combination of campus housing units) on a long-term or permanent basis. Students of the opposite sex who are not legally married are not assigned and may not arrange to live together in university housing.

Courtesy and Quiet Hours

Residential students and their guests are expected to be considerate of other residents within and outside university residences by keeping noise at a reasonable level at all times. Quiet hours are observed in undergraduate campus housing from 11:00 p.m.–8:00 a.m. each day and in graduate student housing from 9:00 p.m.–8:00 a.m. During this time, it should always be quiet enough so that anyone who wants to can sleep or study. Courtesy hours are observed in all residential spaces and at all times other than quiet hours. Students are expected to respect the requests of others for quiet and share in the responsibility for developing and maintaining a positive atmosphere in their room, on their floor and building.

Emergency Contact and Missing Person Policy

All students at North Park University are encouraged to provide the University with the name and contact information of an emergency contact person when they submit commuter or housing applications. Resident students are required to provide the Office of Residence Life and Housing with the name of an emergency contact person as part of the check-in procedure for campus housing. If a student is under the age of 18, the emergency contact person must be a parent or legal guardian.

The emergency contact person may be called during medical emergencies, depending on the severity of the situation and the wishes of the student involved. If any member of the campus community, family member or friend has reason to believe that a resident student’s absence is contrary to their normal behavior, ORLH and the Campus Safety Office shall be notified immediately and will initiate an investigation. The university has twenty-four hours after receiving the report that the student is missing to initiate specific missing student notification procedures. However, the university can initiate their procedures for a missing student before 24 hours has passed. For further detail on North Park University’s missing person policy, please see the annual Campus Safety and Security Report.

Guest Policies for University Housing and other University Facilities or Events

Students are responsible for assuring their guest(s) are compliant with university policies and community standards. Residents will be accountable for their guests’ actions as outlined in this Student Handbook. The right of a residential student to live in reasonable privacy, to free access to the space at all times, to study, and/or to sleep takes precedence over the right of their room, apartment, or house-mates’ abilities to exercise guest visitation in the space. Residential students should consult with their roommate(s) before guests are invited into the space. Guests are expected to be considerate of others in the university residences and be quiet when entering or exiting the university residence.

If the guests enter other university facilities, such as the dining hall, or attend an event sponsored by the university, the guests must comply with university policies and community standards. The hosting student would be accountable for their guests’ actions.

The university reserves the right to require guests to leave immediately upon request at any time if it is deemed to be in the best interest of the community.

Definitions

Non-NPU guests are defined as non-North Park students who are visiting or being accompanied by a North Park student in a residential space and/ or University facilities and functions. Students who are not currently enrolled in classes are defined as non-NPU guests.

NPU guests are defined as other North Park students who are currently enrolled in the university.

Guest limit

In any case, excluding the assigned occupants, individuals in any residence hall room shall not exceed four guests per resident; any residence apartment or house shall not exceed six guests per resident. For events hosted in campus housing where more than ten guests may attend, students must seek written approval by the appropriate area coordinator of that living area. There shall be no more than three people gathered on a porch or on a landing of stairwells at any given time. All students and guests must follow university policies and guidelines. The university reserves the right to require guests to leave immediately upon request.

Guest Sign-In Procedure for University Residence Halls

NPU and non-NPU guests in a residence hall must sign in at the front desk and leave a valid form of photo identification (a current North Park University ID, passport, driver’s license, or state identification card) to be picked up upon departure. In residence halls, the host and guest must check in at the front desk together. The guest and host in residence halls must return to the desk together to check out.

Sanctions for failure to check in and/or out guest(s) include, but are not limited to, a possible loss of visitation privileges, fines, or other student conduct sanctions at the discretion of ORLH.

Guest Visitation Hours

Residence Halls: Sunday–Thursday: 10:00 a.m.–midnight; Friday– Saturday: 10:00 a.m.–2:00 a.m. Apartments and Houses: Sunday–Thursday: 10:00 a.m.–2:00 a.m.; Friday– Saturday: 10:00 a.m.–4:00 a.m.

Any overnight guest, regardless of whether or not they are a North Park student, must follow the overnight visitation procedures.

Overnight Visitation

Residential students of university housing may host two overnight guests at least 11 years of age or older and the same sex provided they have the consent of their roommate(s). Guest must be registered as outlined in guest sign-in procedure for university residence halls. The guest will receive an overnight form, which must be carried at all times. No overnight guest shall be hosted for more than three days consecutively and six days total within a 30-day period in any residence hall, campus apartment, or house (or in any combination of campus housing units). Any exception to this must receive prior written approval from the Residence Life and Housing professional staff of the Living Area.

Children in University Housing

Infants and children ages ten and under are not allowed in any area of the undergraduate student residential facility, including communal lounges and residential students’ private rooms. Children are not allowed visitation or childcare services by residents in undergraduate student housing. Visitation exceptions include the move-in or move-out process each year with the presence of the parent or legal guardian (with the approval of the ORLH), and during Admissions Office guided campus tours.

NOTE: Children on campus should always be accompanied by a parent or legal guardian.

Hostile Living Environment Response Policy

This policy is intended to be utilized in situations where a hostile environment is alleged to have been created within the assigned living area. A “hostile environment” is defined as a situation in which one or more individuals in a living unit intentionally creates tension between roommates, making the residential environment unlivable for personal, academic and/or psychological reasons. This policy also applies to situations in which a student or group of students intentionally discourages a potential roommate from moving in an available space(s) in the housing assignment.

When a hostile environment allegation occurs, the residence life staff will respond using the following procedure:

A residence life staff member will meet with the student or students allegedly causing the disruption. Expectations of appropriate roommate behaviors will be stated and discussed at that time.
Mediation of conflicts will be initiated by the residence life staff.
Determination by the residence life staff member concerning the existence of a hostile environment and its causes.
If the allegation is sustained, roommate agreement, which should have been completed in the beginning of the semester, will be revised to address issues of concern. If the behaviors which have caused the hostile environment continue, residence life staff have the option to move the student or group of students causing the disruption to another room assignment and/or charging that student or group of students for the cost of the open space(s). At the request of the complaining student, their housing assignment may also be changed, and any related cost charged to the disrupting student or group.

Maintenance Concerns and Repairs

To request maintenance service, a residential student must enter an asset essentials maintenance request through “myNPU” on the NPU website. A resident need not wait in the room, apartment, or house for a maintenance staff member. Whenever a residential student requests maintenance service, it gives the staff permission to enter the room, apartment, or house and make necessary repairs. It is the residential student’s responsibility to follow up with the area coordinator if repairs are not completed in a timely manner. Maintenance staff service will only occur during the university housing visitation hours.

Modification to Rooms

Creativity is encouraged in personalizing rooms, with the expectation that rooms be returned to their original condition at the time of check out. Students may not modify rooms in any way which alters university property, changes the architecture of a room, impedes or damages fire protection devices, or blocks lanes of ingress or egress. Students are not allowed to paint residence hall rooms, apartments, or houses. A list of prohibited items can be found under the Unauthorized Items section.

Pets

Fish (defined as cold-blooded, aquatic vertebrates, having gills), kept in five-gallon tanks or smaller, are the only pets allowed in residence hall rooms. All other pets are prohibited. If unauthorized pets are found, they may be confiscated and turned over to local animal control authorities. This policy does not apply to service or emotional support animals. See the section on services and emotional support animals for further information.

Key Policy

Room and building keys are officially issued by the university to an individual solely for that individual’s possession and use. Using an unauthorized key or loaning keys to another individual is strictly prohibited. Duplication of any key(s) issued by the university is strictly prohibited.

For safety reasons, on-campus residents and individuals who work in campus buildings are encouraged to lock the doors to their rooms at all times, particularly when sleeping in a residence hall room or when away from the room.

A student’s identification card may also function as a key. Student IDs may grant access to campus buildings and rooms. Please see the section about student identification cards for more information.

Lost Keys

Residential students must pay for lost room, apartment, house, stairwell, and/ or laundry key(s) within three days to the Office of Residence Life and Housing (ORLH). A charge of $25.00 per key will be assessed and deducted from the student’s housing deposit. The receipt must be taken directly to Physical Plant during regular business hours, who in turn will issue the appropriate replacement key(s).

If a key is lost or not returned at the time of the student’s removal from the university, the $250/key charge for the key replacement and $75/core for the lock core replacement will be assessed to the student’s account and covered by the student’s housing deposit balance. If the charges exceed the student’s housing deposit balance, the student is expected to pay the student account balance.

Lockout Services

Students who misplace their student IDs or keys and need to request access into their own campus housing can request a lockout service by calling or approaching Residence Life and Housing front desks or by calling Campus Safety Dispatch. The lockout service will be provided by either the Residence Life and Housing student staff (Resident Assistants) or a Campus Safety Officer.

During the first week of the semester, students will not be charged for lockouts. Students will be charged $5.00 for every lock-out that occurs thereafter. The lockout charges will be deducted from the housing deposit balance.

Roommate Agreement Form Process

ORLH encourages the use of the roommate agreement form. Roommates are encouraged to fill out the form upon moving into their new room. This form can help generate good conversation between roommates regarding a wide array of situations and expectations. The form includes questions about use of belongings, use of the room, visitors, and care of the room.

If problems between roommates arise during the school year, Residence Life and Housing may require roommates to complete form as it can be helpful to work through and identify problems. It is a useful tool in helping to resolve a difficult situation by creating guidelines.

Theft, Other Loss, and Insurance

Report any property loss immediately to Campus Safety and/or an area coordinator. The best guard against property loss or damage is a locked door and secured window. The university is not responsible for loss or damage to personal property, whether by theft, fire, flooding, power surges, brownouts, or other circumstances. It is strongly recommended that students check their homeowner’s coverage and other insurance policies to determine any current level of coverage. Students may also wish to consider renters insurance.

Unattended Items

Items or belongings left behind after a residential student has vacated a university living space will be stored for ten days. If no arrangements have been made between the student and the ORLH, the belongings will then be deemed abandoned, and the university shall be entitled to retain or dispose of such property.

Unauthorized Items

As a part of the North Park community, residents’ private property or decoration within their residential space must not be in violation of campus policies. In addition to unauthorized substances, residents are restricted from having the following items in rooms:

Washers and dryers
Window air conditioners
Animals/pets (only small fish allowed, up to a five-gallon tank). This policy does not apply to service or emotional support animals. See section on services and emotional support animals for further information
Candles and incense
All type of grills (including George Foreman)
Halogen lights and high-intensity light bulbs
Hookahs
Hoverboards
Hot plates, toasters, or toaster ovens (no open coils). In University apartments or houses one toaster is permitted per kitchen.
Nails and screws of any size for use on the walls, ceilings, floors, or any university-owned furniture
Permanent or semi-permanent adhesives such as double-sided tape, mounting tape, or vinyl stickers on furniture, wall, or appliances
Microwave oven. In University apartments or houses one microwave is permitted per kitchen.
Space heaters
Five-light floor lamp
Bicycles (residence hall room)
Drones, unmanned aerial vehicle (UAV) or unmanned aerial systems (UAS)

Vacations and Closings

The residence halls, apartments and houses close each year for winter break and summer break. Students are required to leave campus during all breaks, except as specifically provided herein. Winter break and summer break housing is available on a limited basis for a separate fee and application process.

If students violate any of the policies outlined in the Student Handbook, or if it is deemed to be in the best interest of the community, a student may be asked to leave campus for the duration of the break.

Students who do not comply with this policy may be assessed a fine, and may be subject to Student Conduct Proceedings.

Special Break Housing for Undergraduate Student Housing

Undergraduate Student Housing is closed during Winter Break and Summer Break. Special Break Housing is available for students at additional cost and has a separate application process. Campus housing is open for Fall Break, Thanksgiving Break, Spring Break, and Easter Break. The dining hall is closed over Winter Break, Spring Break, and Summer Break. The dining hall has adjusted hours and may close over Fall Break, Thanksgiving Break, and Easter Break.

Storage in Campus Housing

Storage North Park University does not have storage available for any items during the school year or over the summer. Residents are responsible for securing storage at an off-campus facility if needed. Per the Housing Terms and Conditions, any personal property which remains on the premises for more than ten days following termination of occupancy shall be deemed abandoned, and the university shall be entitled to retain or dispose of such property

Early Arrivals and Extended Stays in Undergraduate Student Housing

Undergraduate Student Housing opens 2-3 weeks prior to fall semester and 1 week prior to spring semester for Early Arrivals to house students participating in athletics, student leadership programs, or other co-curricular activities. Students who do not belong to these groups and wish to arrive before their designated move-in dates can request to arrive up to 3 days earlier at additonal cost by applying at least 7 days in advance from the date they wish to move in. Late requests may be denied and will incur additional fees if approved.

Undergraduate Student Housing closes at 10:00 a.m. on Saturday after finals for both fall semester and spring semester. Those participating in the commencement in the spring (graduating seniors and ushers or other student workers) are granted extensions until 10 am on Sunday after finals. Students who do not get an extension but wish to stay in campus housing past the move-out deadline can request to stay for the weekend up until 10:00 a.m. on Monday following finals at additional cost by applying at least 7 days in advance from the move-out deadline. Late requests may be denied and will incur additional fees if approved.

Windows

Tampering with any windows outside of their intended use is prohibited. Window blinds and screens must remain on all windows, including common area windows. Residents are encouraged to lock windows when not in the room and when sleeping. Entering and exiting through windows is prohibited. Throwing or dropping objects from windows is prohibited.

Residence Life and Housing Staff

Each residence hall has committed staff members who live within the community and provide residential students with assistance and service. The Residence Life staff include:

Assistant Director and Area Coordinators

The general administration of student services within campus housing is the responsibility of the Assistant Director (AD) and Area Coordinators (AC), professional staff members who lives on campus. All professional live-in staff members have an office within their assigned area and can be reached by contacting the Office of Residence Life and Housing (ORLH) or their individual offices. Professional staff members organize large-scale programs with the intent of promoting an environment that encourages a student’s academic, spiritual and personal growth. Staff members coordinate and implement educational and social programs and serve as a resource for each student.

Resident Assistants

A Resident Assistant (RA) is a paraprofessional student assigned to a campus housing community. These student leaders have taken on the responsibility of serving as resources for residential students. RAs serve as positive role models for students and strive to aid residents in achieving individual and community goals. RAs also help students familiarize themselves with policies and guidelines, as well as help to maintain an environment conducive to learning. In addition, RAs organize programs with the intent of promoting an environment that encourages each student’s academic, spiritual and personal growth. RAs coordinate and implement educational and social programs.

Student Desk Attendant

Front desks of residence halls are staffed 24/7 by Desk Attendants (DA). DAs are student staff who are responsible for general building security. DAs check-in/out guests, document overnight stays, rent out communal items, and work closely with the RAs, AD, and ACs to promote a welcoming and safety environment in the living areas

Student Desk Manager

Each front desk of a residence hall has a Desk Manager (DM), who supervises the front desk and DAs. DMs are responsible for scheduling DA shifts, ensuring desk coverage, training desk staff, and work closely with the RAs, AD, and ACs.

Resident Assistant on Duty

An RA is on call from 7:00 p.m.–7:00 a.m. every night. During this time, RAs are present in the living area and are available by phone. In the case of an emergency, an issue concerning safety, or a lock-out, residential students may contact the RA on duty by calling or visiting the desk of the living area.

Anderson Hall Desk: (773) 244-4600
Burgh Hall Desk: (773) 244-4610
Carmen Apartments: (773) 244-4630 (This is Ohlson House’s desk)
Houses: (773) 244-4630 (This is Ohlson House’s desk)
Lund Apartments: (773) 244-4610 (This is Burgh Hall’s desk)
Ohlson House Desk: (773) 244-4630
Park North: (773) 244-4610 (This is Burgh Hall’s desk)
Sawyer Court: (773) 244-4600 (This is Anderson Hall’s desk)

Residential students are expected to first contact their RA if a problem occurs. If a RA is unavailable or additional assistance is necessary, the desk of their living area may contact the professional staff on duty. If necessary, a resident may contact the ORLH during business hours at (773) 244-5555. In an emergency situation, a residential student should contact 9-1-1 and Campus Safety at (773) 244-5600.

Residence Life Professional Staff on Duty

A member of the residence life professional staff are on call 24 hours a day. During business hours (8:30 a.m.–4:30 p.m. Monday through Friday), residence life professional staff are in their office during the hours posted. residence life professional staff also have voicemail and email contacts posted where residential students are encouraged to leave messages. After hours, the residence life professional staff on duty on call can be contacted through the RA or the front desk of the living area for urgent concerns or an emergency