Conflict Management

Organizations and corporations are more regularly turning to formal processes for conflict management and dispute resolution. This fast-growing field of study and practice examines the causes of conflict, conflict theory, and how to manage conflict as part of team-building and negotiation within and on behalf of your company.

In the certificate program, you will gain skills in negotiation and mediation, develop new strategies and techniques for addressing your current negotiation challenges, and learn to effectively lead and manage change. Upon completion of the certificate, you’ll be prepared apply the principles of respectful communication in your work, lead your organization in developing diversity as a way of creating value, and negotiate effectively.

The certificate in conflict management can be completed 100% online, through face-to-face courses, or with a combination of the two. The program’s flexibility and affordability will allow you to complete your certificate in as little as 12 months, giving you a valuable credential to add to your resume as you advance your career. All certificate courses can also be applied toward a degree in the School of Business and Nonprofit Management, such as the master of human resource management.

With small class sizes and respected professional faculty who will help you achieve your goals, our certificate programs are one of the options that the School of Business and Nonprofit Management offers to students committed to becoming successful, ethical business leaders.


The five classes listed below are required for the certificate in conflict management. Click on a course title to read its description.

Review our semester schedules to see current offerings, including online and on-campus classes.

SBNM 5040 – Managing Diversity and Conflict
The modern organization is diverse with respect to gender, race, age, and cultural background. This course addresses the significance of this diversity and the need to understand and manage it. This course also provides a broad survey of approaches to analyzing and managing conflict. A variety of topics will be covered, including identifying the origins of organizational conflict, how to diagnose and prevent conflict, understanding the dynamics of conflict, and the appropriate role of effective leadership styles in resolving conflict. The relationship between organizational structure and conflict, resistance to change in organizations, factors leading to the escalation of conflict, and conflict resolution techniques will be examined.

SBNM 5041 – Negotiation and Influence
Managers need a conceptual framework in which to explore competitive and cooperative aspects of business situations and the crucial role played by negotiations in alleviating conflict. Negotiation is a fact of daily life and skilled managers must develop the power to ethically persuade others of the right course of action. The development and use of power to influence others will be covered as well as specific negotiating tactics. Students will be afforded opportunities for actual negotiating experiences that will help them become better negotiators, attain improved resolutions for disputes, and reach more mutually beneficial agreements.

SBNM 5070 – Building High Performance Teams
In modern organizations, productivity is dependent upon the ability of employees to interact effectively. While traditional management styles focused on individual motivation, this course explores the advantages of self-directed work teams. Contemporary issues in managing teams will also be examined. Beginning with group dynamics, the course will explore the necessity of teams, how they should be structured for optimal effectiveness, and how a coaching style of management may be used to facilitate team success and efficiency. Students will have the opportunity to evaluate the team-building process as it proceeds through the four stages of forming, storming, norming, and producing.

SBNM 5085 – Employment Law
This course is designed to assist students in becoming knowledgeable about the legal principles that affect employment law in the United States. The course examines various employment laws with which businesses and nonprofit organizations must comply and the legal rights and responsibilities of employees and employers. The emphasis is on the laws concerning equal employment opportunity with respect to discrimination and harassment because of sex, race, national origin, age, disability, religion, sexual orientation, and other characteristics protected by workplace laws; workplace security and privacy; the regulatory environment including workers compensation, unemployment compensation, occupational health and safety, and minimum wage laws; employment and severance agreements, including non-competition and confidentiality agreements; and the use of mediation and arbitration as means of alternative dispute resolution.

SBNM 5990 – Change Management
The single constant in today's world is change. This course addresses the application of leadership and management skills to handle change. The nature of change affecting the modern organization will be explored, as well as individual and social responses to change. The course will explore forces that act as stimulants to change and identify sources of individual and organizational resistance to change. Techniques for overcoming the resistance to change and the characteristics of learning organizations will be examined, as will organizational development techniques for bringing about change.

Gainful Employment Information

North Park University is required to provide detailed information about the gainful employment of our students who enroll in School of Business and Nonprofit Management certificate programs. These disclosures will assist students in making informed enrollment decisions with regards to the possible employment opportunities that accompany each of the certificate programs.

Academic Advising and Planning
Catherine Marsh working with SBNM graduate students.Make sure you're on-track with your program by accessing course planning sheets, current class schedules, and other advising and planning resources.